Quality Management

  • Introduction

    With over 35 years of industry experience, RMC Anodising Ltd is a trusted provider of metal finishing services, serving key sectors including marine, telecommunications, and engineering. Operating from a 100,000-square-foot facility, we have the capability to handle both high-volume production and extended-length work, while ensuring the same fast, efficient, and high-quality service for all customers, regardless of project size.

    At RMC Anodising, we recognise the critical role of top management in establishing, implementing, and maintaining our quality policy. We are committed to ensuring that this policy is effectively communicated within the organisation and to all relevant stakeholders as appropriate.

    Commitment to Quality Management

    Our Quality Management System (QMS) has been designed to comply with the BS EN ISO 9001:2015 standard. It serves as the foundation for delivering services that not only meet but, where possible, exceed customer expectations, while also supporting the company’s market growth and profitability objectives.

    The continued success of RMC Anodising is built upon strong relationships with our clients and carefully selected subcontractors and suppliers. By fostering these partnerships, we consistently earn recommendations and referrals, reinforcing our reputation for excellence.

    Quality Objectives and Continuous Improvement

    The objective of our Quality Management System is to ensure continuous customer satisfaction by delivering high-quality services that meet or exceed contractual requirements.

    We acknowledge that the QMS and its supporting documentation provide a fundamental framework upon which we build more comprehensive quality initiatives. To drive ongoing improvement, we establish specific Quality Objectives and Targets, which are regularly reviewed through our Internal Audit and Management Review processes. These objectives align with our Quality Policy, ensuring consistency and progress.

    Employee Responsibility and Engagement

    At RMC Anodising, we foster a culture where every employee is individually responsible for maintaining and assuring quality in their respective roles. Our Quality Manual, procedures, and operational processes provide clear guidance, ensuring adherence to our high standards.

    A key element of our commitment to quality is ensuring that every employee understands the importance of their personal contribution in achieving a defect-free service. Their dedication plays a vital role in the success of our quality programme and the continued growth and prosperity of the company.

    Integration of the QMS into Business Operations

    Our Quality Management System is not a standalone initiative but an integral part of our established business operations. While each area of our business has distinct requirements, all activities are interconnected, and the effectiveness of our QMS is reflected in how we operate and maintain our processes.

    A copy of our ISO 9001:2015 certification is available upon request.